Half a million Airbnb homes in Asia-Pacific being shared with the world

Airbnb has hit a milestone in Asia-Pacific with 500,000 listings offered to travellers from all over the world. As Asia-Pacific becomes increasingly important in the global travel landscape, this statistic is also a testament to the exponential rate at which home-sharing has grown over the past few years.

Half a million Airbnb homes in Asia-Pacific being shared with the world

“At Airbnb, we have created a platform to help people belong. Our host community plays a huge part in exciting and inspiring travellers to have a local and authentic experience”, says Parin Mehta, Regional Director of Host and Community, Asia-Pacific. “We see this as a global phenomenon, where people from different countries want to get to know each other, making the world a smaller place.”

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Social Media Emerges as a Preferred Care Channel but Customers Expect Faster

Social Media Emerges as a Preferred Care Channel but Customers Expect Faster

Social Media Emerges as a Preferred Care Channel but Customers Expect Faster

BangkokWeber Shandwick: Sixty-four percent of consumers surveyed would share their social-media identity with their service provider in exchange for better service, research finds at TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for service providers to improve the customer experience and reduce call center costs. By linking customers’ social media identities to their profiles stored in the customer relationship management (CRM) system, and using big data analytics techniques to identify important social media shouts, service providers can pre-empt calls or even better resolve the issue before the call reaches the call center. Continue reading