Cyber attack is once again the top threat perceived by businesses, according to research published today by the Business Continuity Institute (BCI) in association with BSI (British Standards Institution). Eighty eight percent of organizations are either ‘extremely concerned’ or ‘concerned’ about the possibility of a cyber attack. The threat of a data breach remains in second place (81 percent), while unplanned IT and telecom outage stays in third place (80 percent).
ADATA Up to 6TB capacity with one-touch backup plus simultaneous record and playback. Continue reading
Thai Shopping Centers Association (TSCA) had unanimously appointed Ms.Wallaya Chirathivat, Senior Executive Vice President-Business Development and Construction Management of Central Pattana Public Company Limited (CPN) to be the President of Thai Shopping Centers Association (TSCA) for the year 2014 – 2015. Wallaya has set the policy and direction under her leadership to increase members’ competency to step up to regional level and also develop retail management expertise among retail operators by sharing knowledge, technology and database of consumers. The objectives are to position Thailand as the Regional Shopping Hub of AEC in 2015 and to attract tourists and foreign investors. Continue reading
Bangkok–Weber Shandwick: Sixty-four percent of consumers surveyed would share their social-media identity with their service provider in exchange for better service, research finds at TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for service providers to improve the customer experience and reduce call center costs. By linking customers’ social media identities to their profiles stored in the customer relationship management (CRM) system, and using big data analytics techniques to identify important social media shouts, service providers can pre-empt calls or even better resolve the issue before the call reaches the call center. Continue reading