Social Media Emerges as a Preferred Care Channel but Customers Expect Faster

Social Media Emerges as a Preferred Care Channel but Customers Expect Faster

Social Media Emerges as a Preferred Care Channel but Customers Expect Faster

BangkokWeber Shandwick: Sixty-four percent of consumers surveyed would share their social-media identity with their service provider in exchange for better service, research finds at TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for service providers to improve the customer experience and reduce call center costs. By linking customers’ social media identities to their profiles stored in the customer relationship management (CRM) system, and using big data analytics techniques to identify important social media shouts, service providers can pre-empt calls or even better resolve the issue before the call reaches the call center. Continue reading

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World Vision and Jetstar celebrate seven years of helping the kids

World Vision and Jetstar celebrate seven years of helping the kids

World Vision and Jetstar celebrate seven years of helping the kids

BangkokAziam Burson-Marsteller: Jetstar celebrates partnership donating $2 from each Friday Fare Frenzy ticket sold today
World Vision CEO Tim Costello reveals Jetstar has grown to become its largest corporate partner
Jetstar supports Young Mob Leaders Program in Sydney with $100,000 allocation of StarKids funds
David Hall, Jetstar Australia and New Zealand CEOTo mark the seventh anniversary of Jetstar and World Vision’s StarKids partnership, Jetstar will donate $2 from each ticket sold as part of its Friday Fare Frenzy sale.

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