SATO Launches WS4 Compact Desktop Label Printer

SATO, a leading global provider of Auto-ID solutions that empower workforces and streamline operations, launched its new affordable WS4 desktop label printer.

SATO Launches WS4 Compact Desktop Label Printer

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Social Media Emerges as a Preferred Care Channel but Customers Expect Faster

Social Media Emerges as a Preferred Care Channel but Customers Expect Faster

Social Media Emerges as a Preferred Care Channel but Customers Expect Faster

BangkokWeber Shandwick: Sixty-four percent of consumers surveyed would share their social-media identity with their service provider in exchange for better service, research finds at TM Forum Live! in Nice today, Amdocs, the leading provider of customer experience systems and services, released the findings of a research study that identifies social media as an emerging channel for consumers seeking customer-care assistance. The research highlights an opportunity for service providers to improve the customer experience and reduce call center costs. By linking customers’ social media identities to their profiles stored in the customer relationship management (CRM) system, and using big data analytics techniques to identify important social media shouts, service providers can pre-empt calls or even better resolve the issue before the call reaches the call center. Continue reading